A LITTLE HELP GOES A LONG WAY

How can we
help you?

Clear answers for the little things.
A direct line for everything else.

A good place to start.

11 helpful answers

Why does sign-in say the Firebase token or app verification is invalid?

An invalid or expired verification token can prevent sign-in. Update the app from its Google Play page if an update is available, enable automatic date and time, check your connection, and retry. For phone sign-in, request a new code and use the latest OTP. If the error continues, contact support with the exact message and app version. Never send us an OTP or token.

How should I enter my mobile number?

Use the country code shown in the phone field and enter the mobile number without repeating that code. For the +91 field, enter the 10-digit Indian mobile number. Check for spaces or extra digits if verification does not start.

My OTP did not arrive, or it has expired. What should I do?

Check the number and mobile signal, wait for the resend option, then request a fresh code. Use the most recent code. Repeated attempts may trigger temporary limits; wait before trying again if the app reports too many requests.

Why are live results unavailable or different from my recorded result?

Result feeds can be delayed or unavailable. Confirm the selected mode and period, check your connection and allow the feed to refresh. A manually marked record can differ from a later feed result. Do not treat an unavailable result as a win or a loss.

Where are my past predictions and stats stored?

Open Stats from the bottom menu. Prediction history is stored locally in the current app, so clearing history, signing out or removing app data can remove it. Do not assume that signing in on a different device restores the same log.

Does a pattern score show my chance of winning?

No. The pattern score is a heuristic indicator, not a measured probability of winning. The app provides analysis and entertainment; predictions and past records do not guarantee future outcomes.

Where can I check my daily allowance?

The app shows remaining usage on Home and in Account. Free usage counters reset with the app’s UTC day. Your local midnight can differ from midnight UTC. Paid purchases and rewarded-ad credits are not enabled in the current build.

How do I change light mode, dark mode or the default round?

Go to Account → Settings. Choose Light, Dark or System for appearance, and use Default game mode to choose the mode used when opening Home. System follows your device’s appearance setting.

How do I turn notifications off?

Open Android Settings, find Wingo Predix under Apps, and change its notification permission. Turning off visible notifications does not delete your account or previously stored notification records.

How do I delete my account and associated data?

Use Account → Delete account, or email support@wingopredix.com to request account and associated-data deletion. Support tickets and email copies are stored separately, so include them in your request. The account-deletion page explains the scope and verification steps.

Account & data deletion ↗
What is the official Google Play link for Wingo Predix?

The Google Play app URL is https://play.google.com/store/apps/details?id=com.wingopredix.wingopredix, based on the package configured in the Android app. If Google Play cannot find it, the listing may not yet be public or available to your account, region or device. Contact support for release access.

Get it onGoogle Play

LET’S SORT IT OUT

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a hand?

Tell us what happened and which app version you are using. Include the exact error if you have one.

support@wingopredix.com ↗

You can also send a support ticket from Account → Help & support in the app.

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ON THE HORIZON · iOS

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For your iPhone.

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