This page is the external account-deletion resource for Wingo Predix, Android package com.wingopredix.wingopredix. You do not need to sign in to the website to request help.
Delete your account in the app
- Open Wingo Predix and go to Account.
- Choose Delete account, select a reason (or Prefer not to say), and optionally add a comment.
- Tap Submit deletion request. Our team reviews the request before permanent deletion. Return to this screen to see its status or withdraw it while it is pending.
Submitting the form does not immediately delete your account. When the team processes the request, it removes your sign-in account, cloud profile, support tickets and private billing records. Completed deletion cannot be undone. This request flow is available in version 1.0.2 and later; you can also request deletion by email below.
Request account and associated-data deletion
Email support@wingopredix.com with the subject Wingo Predix account and data deletion request.
Use the email address associated with the account if you have one. For a phone account, identify the registered phone number and sign-in method in the message. Include any relevant support ticket references. We may need to verify ownership before acting. Never send a password or OTP code.
Prepare deletion emailThis opens your email app. Review and send the message there; clicking the button does not submit or complete deletion.
What is removed, and what remains?
| Record | Deletion route |
|---|---|
| Authentication account and cloud profile | Removed when your verified deletion request is processed. |
| Local prediction history and notification inbox | Cleared when the updated app receives the processing status and signs out. For offline devices, clear app storage or uninstall. History can also be cleared separately. |
| In-app support tickets, private billing tokens and associated staff notes | Removed during account deletion. A minimal completion record and administrative audit entry remain to document completion and prevent stale sessions from recreating the profile. |
| Email correspondence | Email copies are separate from in-app tickets. Include these in your email deletion request. |
| Google Play subscription and payment records | Deleting your account does not cancel or refund subscriptions. Manage your subscription in Google Play. Google retains payment records according to its policies. |
| Other device preferences and local image files | Clear app storage or uninstall from your device. |
| Provider backups, logs or records required by law | Subject to applicable retention schedules or lawful exceptions. We explain any relevant exceptions when responding to your request. |
Clear history without deleting your account
Open Account → Settings → Clear prediction history. This removes your local result log while keeping the account. Check the confirmation before clearing records you want to keep.
Uninstalling alone does not delete a cloud account or support messages already sent. Use account deletion or the email route above if you want those records addressed too.
If you cannot sign in
You can still send a deletion request by email. Describe the sign-in problem and provide the account identifier; our team will explain the verification steps needed. A request is not complete until you send the email and any necessary verification has been handled.
Read the retention and deletion section of the privacy policy for more information, or visit sign-in support.
Need help with something on this page?
support@wingopredix.com