This page is the external account-deletion resource for Wingo Predix, Android package com.wingopredix.wingopredix. You do not need to sign in to the website to request help.
Delete your account in the app
- Open Wingo Predix and go to Account.
- Choose Delete account and read the confirmation.
- If asked, sign in again to confirm it is your account, then repeat the deletion.
This flow removes the Firebase authentication account and cloud profile, and clears the local profile cache, prediction history and notification inbox. Deleting an account cannot be undone.
Request account and associated-data deletion
Email support@wingopredix.com with the subject Wingo Predix account and data deletion request.
Use the email address associated with the account if you have one. For a phone account, identify the registered phone number and sign-in method in the message. Include any relevant support ticket references. We may need to verify ownership before acting. Never send a password or OTP code.
Prepare deletion emailThis opens your email app. Review and send the message there; clicking the button does not submit or complete deletion.
What is removed, and what needs a separate request?
| Record | Deletion route |
|---|---|
| Authentication account and cloud profile | In-app account deletion or a verified deletion request. |
| Local prediction history and notification inbox | Cleared by the in-app deletion/sign-out flow; history can also be cleared separately. |
| Support tickets and email correspondence | Stored separately. Include them in your email deletion request; in-app profile deletion alone does not automatically remove them. |
| Other device preferences and local image files | Clear app storage or uninstall from your device. |
| Provider backups, logs or records required by law | Subject to applicable retention schedules or lawful exceptions. We explain any relevant exceptions when responding to your request. |
Clear history without deleting your account
Open Account → Settings → Clear prediction history. This removes your local result log while keeping the account. Check the confirmation before clearing records you want to keep.
Uninstalling alone does not delete a cloud account or support messages already sent. Use account deletion or the email route above if you want those records addressed too.
If you cannot sign in
You can still send a deletion request by email. Describe the sign-in problem and provide the account identifier; our team will explain the verification steps needed. A request is not complete until you send the email and any necessary verification has been handled.
Read the retention and deletion section of the privacy policy for more information, or visit sign-in support.
Need help with something on this page?
support@wingopredix.com